“Morale is the state of mind. It is steadfastness and courage and hope. It is confidence and zeal and loyalty. It is élan, esprit de corps and determination.” General George Catlett Marshall
It’s a paradox that employee morale, being a vital ingredient of organizational success, is to be poorly understood. It is rather strange that spending a good deal of money on business expansions and exploring new avenues or opportunities while analyzing external environment on the one hand and being a lesser amount of recognition towards the necessity of enrichment in terms of internal environment on the other. It must
Morale is defined as “A composite of feelings, attitudes and sentiments that contribute to general feelings of satisfaction.” There is widespread feeling and a prevailing fact that the relation between morale and success is reciprocal. The higher the morale, the greater will be success and vice versa. It is believed that an employee whose morale is high develops the feelings of satisfaction in relation to his job more than the person whose is not. If this element is ignored, it is likely that it triggers off low productivity, absenteeism and can be a cause of lack of loyalty to the organization.
Dissatisfaction in respect of nature of tasks being assigned is one of the greatest causes of low morale of the employees. When asked to continue repetitive and tedious tasks, an employee gets depressed and begins to lower his morale which results in absenteeism, tardiness and procrastination etc. Quite the reverse, in lieu of demanding and challenging tasks his morale will be high and he performs his duties enthusiastically. It is obvious that employees are content if they find opportunities, challenging tasks, advancement and growth. At this juncture, management needs to consider about the skills and keenness of the employees. More often than not, it is true of an employee that getting the new assignment zealously seems to be easier than managing continuously with effectiveness and efficiency as well as in a manner how he has been expected of.
The policy guidelines related to compensations is a factor affecting employee morale as well. The variance between the aspects that what compensation the employees expect to get and what is being offered to them is in general prevailing and so it is a reason of dissatisfaction. What in such situation a management needs to do is it should come out with the schemes that can enhance the morale with reasonable compensations and perks.
Furthermore, the comparison between X and Y leads to lower the morale of the employee. The performance of X should not be monitored based on the speed of Y. If Y performs the tasks faster than X does, does not indicate the incapability or inefficiency of X. Rather, there is a need to analyze various factors affecting workflows or creating obstacles. Therefore, comparisons between the employees are demeaning to them.
It is said generally that an employee does not leave the company if it is not by his willingness. Rather, he leaves his supervisor or manager - This is one of the major reasons. This gives rise to the concept of managerial philosophy and leadership style. It should be seen that how good and lenient the supervisor is and how good his demeanor is. More often than not, Bureaucratic leadership fails to form a group of same interest, quite the opposite, by virtue of participative leadership style, a social system is set up with mutual interest by which an organization is led increasingly to its accomplishments.
Hiring and assigning the required tasks to a suitable person in charge of
Considering the factors affecting the employee morale, an organization should come out with positive and constructive suggestions, ideas and plans which may be beneficial to both organization as well as the employees. Reasonable and effective decisions must be taken in order that the employee morale can be enhanced. Employee morale is the vital ingredient of organizational success. It is based on the positive feelings of the employees towards an organization that the tasks are accomplished in a way as has been intended and planned. If an organization enhances the employee morale, it means it actually enhances the organizational competence because the total organizational competencies are based on the highly competent employees and how an employee becomes competent is due to high morale. Hence, the higher the employee morale, the greater will be the success and the productivity. In this way – Employee morale and the organizational growth go hand in hand.
The justification that whether a manager enhances employee morale is not on the basis of how he looks but it is how his outlook is. A manager must influence and encourage his people towards the best of their diligence and the zest for working through such leadership style as to be proven in the most constructive terms with appropriate powers. It is proper to say that even a little encouraging smile of a manager to his subordinates makes a big difference having a good cause to trigger their emotions, to increase their positive feelings motivating them towards work enthusiastically. It is worth mentioning here the saying of Dale Carnegie, “When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotions.”
K.A.Fareed (Fareed Siddiqui)
Writer, Trainer, Author, Vb/Vba Developer
BBA; MBA-Finance; M.Phil-Financial Management; (PhD-Management)
Individual Member of Institute of Management Consultants of India